That’s why, when I have to email someplace to request account deletion, I write “Please delete my account and all the information associated with it.” Probably doesn’t make a difference, but worth a shot I guess.

Really out of my depth here, but anyway—

What model computer does your mom have? Does it by any chance have solid state drives that are RAID 0?

Have you tried Linux Mint? After really struggling with Fedora, I was able to get Mint up and running after a few minimal problems and haven’t looked back since.

The last time I checked, a Linux smartphone was in the works, but still had quite a ways yet to go . . .