The race may already be lost, but still.
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It’s not the rating that’s flawed. It’s that reviews are bought now. There’s minimal real reviews.
I have a very similar system only from a subjective personal angle:
- I hated it
- I didn’t like it
- It was fine
- I really liked it
- I loved it
So most get 3, some get 2 or 4, only the few special ones get 1 or 5.
If you’re rating people, then it’s better that you just don’t rate if they did a good job. Because corporations only see 4 and 5 as good, everything else is bad. So you rating someone’s good performance as 3 just hurts them for doing a good job.
Oh I should have specified, this is just my own system. I agree, it wouldn’t be fair to apply it to public 5-star systems no matter how strongly I feel like this is the proper way to rate things.
Okay sweet!
Some corporations don’t even see 4 as acceptable, let alone good. If I get a 4 star rating instead of a 5 at work, it’s essentially the same as the person not giving me a rating. 1-3 are bad, 4 is neutral, only 5 is good.
What it is now:
- 5 stars = it was fine
- 5 stars plus glowing review = it was great
- 4 stars = it could have been better
- 1 star = terrible
- 1 star plus review = so terrible that I had to write something OR I’m a gigantic gaping asshole that likes to complain
What I love is when it’s a one star with review and it’s some asinine shit they failed at or something like a missing piece from a 1000 piece puzzle.
That would be terrible to miss that one piece after doing all that work.
But how could you ever prove it wasn’t you who lost it?
Right, exactly my point.
Exactly! There just outstanding and crap. 1 or 5. Fuck those pinko neutralist., “non-binary” numbers inbetween. In your face, libtards!
“One star, the restaurant was fully booked and the hostess calmly explained that there was no room to seat me and my seventeen crying infants.”
“Three stars, the kitchen was actively on fire, a opossum was living in the cash register, and the server only spoke Norwegian, great Italian food though will be back next week.”
I prefer
- bad
- issues
- good
- great
- exceptional
Except it isn’t even an objective scale other folks are rating something a 5 for not being complete POS and being 5 dollars treating it as an objective scale and using a different one from planet Earth is less than useful.
I think there should be 3 options: bad, OK, exceptional.
If I get asked to rate something it’s probably going to be a 4 or a 3 unless it’s bad, 5 means as good as it can be and unless a 6 gets added then it’s unrealistic to give a 5
This is actually dumber. Rating is about how well the person felt about spending the money whereas everyone really wants to know how good of a whatever it is
So you really want to know it’s an 85 out of a hundred on an absolute scale but all you know is how people felt about spending a certain amount of money which may not even be the amount of money the merchant is changing.
So 4 might mean people felt pretty good about spending $10 but you are being asked by Joe Bob merchant to pay 20
I mean if I’m being asked to rate something then it’s likely they’re asking for a rating of the actual service and by asking they’ve degraded the quality of the service.
Four stars always just means some people gave one star for shipping issues unrelated to the product.
A long time ago I adopted the Jinx’s Rating For All Things system and it’s served me very well. It is very similar to OPs suggestion.
- ⭐️⭐️⭐️⭐️⭐️: This thing is core to who I am. I don’t want to live in a world without it. The experience was life changing.
- ⭐️⭐️⭐️⭐️: I really like this thing! This will be in my rotation for along time. I had an amazing time!
- ⭐️⭐️⭐️: I like it. Perfect in the background. If it’s on, I probably will watch/listen, but I probably won’t seek it out. Inoffensive. This meets but doesn’t exceed my expectations.
- ⭐️⭐️: Not my thing, but I see why people like it. It has value, just not to me. I was slightly annoyed.
- ⭐️: Why would anyone like this thing?!?!?!?
I personally think the 5-star rating system is perfect. Any more than that and a lot of the mid-tier ratings become arbitrary and everything is subject to immediacy bias. Tastes change over time and how much you like stuff changes, but I’ve found that they rarely change buckets in this system.
I don’t understand why someone cares if they like one thing “just a little bit more” than another. It doesn’t have to be a competition. Do you like it or do you love it? Is it core to understanding you as a person? Did you have an amazing time?
Not everywhere! This fucks over anybody who depends on ratings for job evals.
It’s made by people who’ve never had to do customer support.
⭐ ⭐ ⭐ ⭐ ⭐ Timely delivery of my 1972 Volkswagon clutch plates, will order again
Sir, this is a USB cable…
I worked for AWS for a few years and one of our performance targets was customer correspondence rating, we had a target of 4.67. That means anything below a 5 brought you under the target. You also got to have a meeting with a team lead and quality lead for anything rated 3 and below.
Gotta be customer obsessed
The lower scheme is how I rate media, for service it’s unfortunately the upper one because I don’t want to fuck anybody over who’s just doing their job.
Every single person that I get requested to rate gets five stars plus a positive comment because fuck you gig economy.
This is the issue. I am more concerned about the real impact a rating has on a real person’s life than whether some future rider will be slightly bothered by a dirty floor mat.
I don’t think this is actually having the effect you think it does. The people running these things still need the same number of workers in total, so all you’re really doing is contributing to the effect that OP is describing, where the gig workers getting marked down becomes arbitrary and random rather than related to whether they do their job.
The way to protest gig work is not to do business with companies that use it.
I’ve worked at two call centers, both anything below a 5/4 as a 0
Right if it’s for corp always 5/5 but if it’s on like bookworm or my blog, I feel like I can be honest, because no one is getting dinged based on my stars.
We tried this though. “C” stopped being an average grade and therefore “okay”, a long time ago.
I just don’t provide ratings. You shouldn’t either. Reviewing is a job. Some people are professional reviewers. Don’t do free labor for corporations. Do not rate products or services.
Involving money in reviews undermines the whole foundation of honest unbiased feedback.
asking for reviews does that too. The company can choose who they ask. Reviewers being paid for their work is fine.
